What Information We Collect and Why
When you create an account with koin789, we collect your name, email address, phone number and date of birth to verify your identity and keep your account secure. When you make a deposit using DANA, OVO or GoPay, we record the transaction reference, wallet identifier and
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amount — enough to match your payment to your account and process any withdrawal you request. We do not store your full e-wallet PIN or password at any point. Beyond account data, we collect device information such as your browser type, IP address and mobile OS
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version each time you access the platform. This helps us detect suspicious login attempts and keep your session secure. We also collect in-session behaviour data — which sections of the platform you visit, how long you spend there, and which features you interact with — to
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improve how the lobby works for you. All data is stored on secured servers and access is restricted to authorised personnel only. We retain your account data for as long as your account remains active and for the period required by applicable law after closure. You
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can request a copy of your data or ask us to delete it by contacting our support team directly. Access to our services is available where local law in Indonesia permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.